Posts in:March, 2016

Patient Engagement: How to Make an Emotional Connection

Posted March 29, 2016 by Stacy Bolzenius

OB/GYNs, like all doctors, know and value the importance of “patient satisfaction.” However, in the medical profession, satisfaction often isn’t enough to keep patients from switching doctors due to insurance requirements, convenience and long waits. To inspire loyalty, an OB/GYN needs to go beyond satisfaction and strive for patient engagement. Patient engagement is achieved by connecting emotionally, listening empathetically and communicating in a way that conveys an understanding of the patient’s individual needs and desires. Because of the intimate nature Continue reading…

5 Tips to Reduce Patient Dissatisfaction with Wait Times

Posted March 15, 2016 by Stacy Bolzenius

All patients have to spend some amount of time waiting for a doctor, but the longer they are kept waiting, the more upset they become. In fact, 97 percent of patients have reported frustration over having to wait when they are at the doctor’s office, according to a survey conducted by Software Advice. While waiting times for OB-GYN patients cannot be avoided entirely, there are some simple steps that women’s health practitioners can take to minimize them. Provide Distractions Giving patients Continue reading…